Shipping policy

📦 Shipping & Delivery Policy — Molly’s Pantry Ltd

1. Delivery Areas & Options

  • Local delivery across Milton Keynes, including Bletchley and surrounding postcodes. Delivery is provided based on demand and order volume.
  • Click & Collect is available free of charge, allowing customers to pick up orders in-store at Bletchley

2. Free Delivery

  • Enjoy free delivery on orders over £45, making it easier to shop your favourite low-waste, local, and refillable products.

3. Delivery Fees & Thresholds

  • Standard delivery fee (under £45) applies—usually around £2–£5. Confirm cost at checkout.
  • No delivery fee for orders £45 and above.

4. Delivery Scheduling

  • Delivery days are assigned by postcode using the website’s intelligent system.
  • For addresses outside regular delivery zones, contact Molly's Pantry directly to explore next-day postal options- not available over weekends or public holidays.

5. Order Processing & Dispatch

  • Orders placed online are typically prepared and dispatched the next available delivery day.
  • Allow 1–2 business days for Click & Collect orders to be fulfilled.

6. Packaging & Sustainability

  • In line with Molly’s Pantry’s zero- and low-waste ethos, orders are packed in eco-conscious materials. Wherever possible, your packaging is reusable or recyclable. We can return crates.

7. Tracking & Contact

  • Once your order is confirmed, you’ll receive delivery or collection details via email.
  • For queries about delivery days, postal options, or special requests, reach out via the contact form.

8. Returns & Issues

  • If there’s a problem with your delivery or products (e.g. damaged, missing, or incorrect items), contact Molly’s Pantry promptly via email or their website.
  • The team will assist with replacements, refunds, or adjustments depending on the circumstances. Applied at our discretion.

 

✅ Summary Table

Option

Minimum Order

Delivery Fee

Notes

Local Delivery

£45

Free

Across Milton Keynes and surroundings

Delivery under £60

Any

~£2–£5

Charged at checkout

Click & Collect

Any

Free

Available at the Bletchley store

Postal Delivery

Custom

Varies

Contact for non-local postcodes

 

🌿 Why This Works

Molly’s Pantry combines friendly, reliable delivery service with a commitment to low-carbon, low-waste operations. Their ability to personalize delivery by postcode and offer low-cost or free shipping makes it convenient, cost-effective, and aligned with their ethos of “eat well with the lowest impact”